A PlayStation 5 came to us with no video and the description of overheating issues. The PS5 in question was overheating and then suffered a significant drop, resulting in a complete loss of video output.
Symptoms
The customer described the PS5 as getting excessively hot and shutting off frequently. After the fall, the device showed no video on HDMI, indicating potential internal damage.
Diagnosis
Upon inspecting the PS5, we discovered a damaged HDMI port, which was the obvious culprit for the lack of video output. More concerning, however, was the near absence of liquid metal on the APU (Accelerated Processing Unit), which is essential for cooling. This was likely the reason for the overheating issue.
We needed to address the damaged HDMI port so we could test the fix for the overheating problem, so we quoted a 24-hour turnaround for the repair and started work as soon as the repair was approved.
Parts and Process
The repair involved several steps and specific parts:
Disassembly: We carefully took apart the PS5.
HDMI Port Replacement: Using a hot air station, we removed the damaged HDMI port and replaced it with a new one.
Addressing the Overheating: We thoroughly cleaned the APU and heat sink. We then reapplied high-quality Thermal Grizzly Liquid Metal, ensuring optimal thermal conductivity.
Advice to PS5 Owners: An interesting note for PS5 users: Contrary to popular belief, keeping your PS5 upright may not be the best option. We advise laying the console flat to prevent oxidization of the APU, ensuring better cooling and a longer lifespan.
If you’re facing similar issues with your PS5 or any other gaming device, don’t hesitate to contact us. Our expertise in handling complex repairs, combined with our efficient turnaround time, ensures your console is getting the best possible repair. Remember, whether it’s a port replacement or an overheating issue, our team at Macktechs is equipped to bring your device back to optimal performance. For those who are not close to Philly, our nationwide mail-in repair program is always available for your convenience.