(215) 914-5775
Mon-Fri 11am-6pm · Sat 11am-3pm
4329 Main St, Philadelphia, PA

Frequently Asked Questions

Everything you need to know about our repair services, warranty, parts, and process. Can't find your answer? Give us a call or request a free quote.

Get a Free Quote Call (215) 914-5775 Mail-In Repair

Free Diagnosis

Every repair starts with a free evaluation

1-Year Warranty

90-day limited on batteries only

Walk-Ins Welcome

No appointment needed for most repairs

Premium Parts

OEM-quality, never aftermarket

Repair Process

Do I need an appointment for my repair?
No, for most repairs you don't need an appointment. Walk-ins are welcome at our shop at 4329 Main Street in Manayunk. If you have an urgent issue, give us a call at (215) 914-5775 so we can prioritize your repair.
How long does it take to repair my device?
Different devices require varying timeframes. Phones typically receive same-day service, while computers and tablets may need several business days. We offer expedited options for emergencies. Most iPhone screen repairs are completed in 30-60 minutes.
Should I backup my device before I bring it in for service?
Backing up beforehand isn't mandatory. Our staff can assist with backups in-store, though attempting to back up damaged devices might cause additional harm. We handle this professionally and will advise you on the best approach for your specific situation.
I had my device repaired and I think something is wrong. What do I do?
Return the device to our shop at 4329 Main Street in Manayunk without calling ahead or scheduling. Our staff will help resolve issues even if it's not covered under our warranty. We stand behind our work and want every customer to leave satisfied.

Warranty & Parts

What does your standard repair warranty cover?
Our standard warranty covers functionality only. It strictly excludes any damages however minor they may be (cracks, spots, chips, scratches, liquid, fire, nightstand, ghosts, and alien abductions). All repairs come with a 1-year warranty. Battery replacements carry a 90-day limited warranty. If something goes wrong within the warranty period, bring it back and we'll make it right at no additional cost.
What type of parts do you use for your repairs?
MackTechs uses Premium New Replacements or Premium Refurbished parts exclusively, not aftermarket alternatives. This approach matches manufacturer-level quality rather than using low-cost components that risk device damage. Our parts are rigorously tested before installation.
Does the warranty cover accidental damage after repair?
No. The warranty covers defects in parts and workmanship only. If you drop your device after a repair and the screen cracks again, that would be a new repair. However, if the repaired part fails on its own within the warranty period, we'll fix it at no charge.

Pricing & Payment

How much does a repair cost?
Pricing varies by device and repair type. Visit our repair pages for current pricing: iPhone Repair, iPad Repair, Mac Repair, Samsung Repair, Google Pixel Repair. You can also request a free quote or call (215) 914-5775.
Do you charge for diagnosis?
No. Every repair starts with a free diagnosis. We'll tell you exactly what's wrong with your device and how much it costs to fix before doing any work. No surprises, no hidden fees.
What payment methods do you accept?
We accept cash, all major credit and debit cards, Venmo, PayPal, and Apple Pay. For trade-ins, we also offer store credit.

Location & Mail-In

Where is MackTechs located?
We're located at 4329 Main Street, Philadelphia, PA 19127 in Manayunk. We're minutes from Roxborough, East Falls, Chestnut Hill, and Center City. Open Monday-Friday 11am-6pm and Saturday 11am-3pm. Walk-ins welcome.
Can I mail in my device for repair?
Absolutely. We offer a convenient mail-in repair service for customers outside the Philadelphia area. Submit your repair request at fix.macktechs.com, ship your device to us, and we'll repair it and ship it back.
What are your business hours?
Monday - Friday: 11:00 AM - 6:00 PM
Saturday: 11:00 AM - 3:00 PM
Sunday: Closed

For after-hours inquiries, email us at hello@macktechs.com or submit a quote request.

Philadelphia's Trusted Device Repair Shop

MackTechs has been serving the Philadelphia community with expert device repair from our shop on Main Street in Manayunk. We specialize in iPhone, iPad, Mac, Samsung, Google Pixel, and game console repair. Every repair starts with a free diagnosis and comes with our industry-leading 1-year warranty on parts and labor. Battery replacements carry a 90-day limited warranty.

We use only premium new or premium refurbished parts — never cheap aftermarket alternatives. Our technicians are experienced professionals who handle hundreds of repairs every month. Whether you need a cracked screen replaced, a dying battery swapped, or a logic board repaired, we have the expertise and parts to get it done right.

Serving Manayunk, Roxborough, East Falls, Chestnut Hill, Center City, University City, and the greater Philadelphia region. Can't visit in person? Our mail-in repair service lets you ship your device from anywhere in the country.

Our Services

iPhone Repair iPad Repair Mac Repair Samsung Repair Google Pixel Repair Game Console Repair Mail-In Repair Data Recovery Shop Refurbished Devices Device Trade-In Contact Us Leave Feedback

Still Have Questions?

Give us a call, visit the shop, or request a free quote online. We're here to help.

Get a Free Quote Call (215) 914-5775