(215) 914-5775
Mon-Fri 11am-6pm · Sat 11am-3pm
4329 Main St, Philadelphia, PA

Mail-In Repair Instructions

Mail-In Repair Instructions

Ship your device to us from anywhere in the US. We'll repair it and ship it back with a 1-year warranty.

Before You Ship

  • Power off your device completely
  • Remove any cases and screen protectors
  • Do NOT include chargers, cables, controllers, or any accessories — just the device
  • Note your device passcode — we may need it for testing

How to Pack Your Device

Wrap in padding

Wrap your device in bubble wrap or soft padding — at least 2 inches on all sides.

Place in a sturdy box

Use a snug, sturdy box. The device should not slide around inside.

Fill empty space

Fill any gaps with packing paper, foam, or crumpled newspaper to prevent movement.

Include a note

Write down your name, email, phone number, order number, and a description of the issue. Place it inside the box.

Seal securely

Close the box and seal all seams with packing tape. Make sure nothing can open during transit.

Shipping Options

Ship Yourself

Free

Use any carrier (USPS, UPS, FedEx). We recommend USPS Priority Mail for the best value. Ship to our address below.

Prepaid Label

$15 – $25

We email you a prepaid shipping label. Print it, tape it to your box, and drop off at the nearest carrier location. No account needed.

Easiest

Prepaid Box + Label

$19 – $29

We ship you a padded box with a prepaid return label inside. Put your device in, seal it, and drop it off. The easiest option.

Ship To

Shipping Address

MackTechs

4329 Main Street
Philadelphia, PA 19127

(215) 914-5775

What Happens After We Receive It

We confirm receipt

You'll get an email confirmation the same day we receive your device.

Same day
Free diagnosis

We identify the issue and confirm pricing with you before starting any work.

1-2 business days
Repair with quality parts

We fix your device using high-quality replacement parts.

1-3 business days
Testing & shipping

We thoroughly test your device, then ship it back with tracking info.

Same day as repair
Delivered with warranty

Your device arrives repaired and covered by our 1-year warranty.

2-3 business days

Tips for a Smooth Experience

Use a trackable shipping method so you can confirm delivery
Consider insuring your package for high-value devices
Keep your tracking number until you receive your repaired device back
Do NOT include chargers, cables, controllers, or accessories — just send the device

Ready to Start?

Start your mail-in repair order or give us a call to get started.

Start Mail-In Order Call (215) 914-5775

Frequently Asked Questions

How long does the whole mail-in process take?
Typically 5-7 business days from when we receive your device. That breaks down to 1-2 days for diagnosis, 1-3 days for repair, and 2-3 days for return shipping.
Do I have to pay for the repair upfront?
No. You only pay for shipping upfront (if you choose a prepaid option). The repair cost is invoiced after the work is done.
What if the repair costs more than quoted?
We'll contact you before doing any additional work. You always approve the final price before we proceed.
Is my data safe?
Yes. We never access, copy, or delete your personal data. We may need your passcode to test the device after repair, but your data stays completely private.