Small Business IT Support in Philadelphia
Your business needs reliable technology, not a full-time IT hire. MackTechs provides managed IT support for small businesses across the Philadelphia area. One flat monthly fee, one local team, and no long-term contracts.
What You Get
When you sign up with MackTechs, your business gets a complete IT department at a fraction of the cost of hiring someone. Here is what is included in every plan:
- Help desk support — Call, email, or text when something breaks. We respond the same day, usually within the hour. No ticket queues, no chatbots, no “your call is important to us” hold music.
- Endpoint monitoring — We monitor your computers for hardware failures, security threats, disk space issues, and performance problems before they become emergencies.
- Microsoft 365 management — User setup, email configuration, OneDrive and SharePoint management, license optimization, password resets, and MFA enforcement.
- Cybersecurity — Endpoint protection, firewall management, multi-factor authentication, and security policy configuration. Practical security that actually protects you without making your team miserable.
- Backup management — Your email, files, and critical data are backed up and recoverable. We set it up, monitor it, and test it regularly.
- Vendor coordination — We deal with your internet provider, phone system vendor, printer company, and software support teams so you do not have to sit on hold.
- On-site support — When remote support is not enough, we come to your office. Hardware installs, network troubleshooting, new employee setup, office moves.
- Device repair — Cracked screen? Dead battery? We fix it in-house at our Manayunk shop. Most MSPs send you to a third party. We are the third party.
Built for Businesses Like Yours
We work with businesses that have 1 to 50 employees. Our clients are law firms, healthcare practices, professional services companies, retail shops, and small offices across Philadelphia, the Main Line, and surrounding suburbs. If you have outgrown handling IT yourself but do not need (or want to pay for) a large MSP, we are the right size.
Common situations we see from new clients:
- The owner has been handling IT and it is taking too much time away from actual work
- A previous IT provider was unresponsive, overpriced, or locked them into a long contract
- The business grew and now has 5 to 10 employees who all need email, file sharing, and security
- An employee left and nobody knows the admin passwords to anything
- They got hit by a phishing attack or ransomware scare and realized they need professional help
If any of that sounds familiar, let us talk.
How Pricing Works
Every plan is a flat monthly fee based on the number of users and complexity of your environment. No hourly billing, no surprise charges, no “that is out of scope” on routine requests.
- Solo operators and micro businesses (1-3 users) — Starting at $195/month. Covers endpoint monitoring, M365 management, security, and help desk support.
- Small offices (4-12 users) — Custom quote based on your needs. Includes everything above plus on-site support, vendor coordination, and backup management.
- Growing businesses (13-50 users) — Full managed IT with dedicated account management, compliance support, and strategic IT planning.
Month-to-month service. No setup fees for standard engagements. No early termination penalties. We keep you by doing good work, not by locking you in.
Why MackTechs Over a Big MSP
You Talk to Real People
When you call, you reach the person who manages your systems. Not a tier-1 call center agent reading a script. We know your setup because we built it.
We Fix Hardware Too
Cracked laptop screen? Dead iPhone? We repair it in-house the same day. Most MSPs create a ticket and tell you to go to the Apple Store. We are the repair shop and the IT department.
Local to Philadelphia
Our shop is on Main Street in Manayunk. We do on-site visits across Philadelphia, the Main Line, Conshohocken, King of Prussia, and Norristown. Same-day for emergencies.
No Contracts
Month-to-month. Cancel anytime. Every large MSP will try to lock you into a multi-year agreement. We think that is a sign they do not trust their own service quality.
Frequently Asked Questions
How fast do you respond to support requests?
Critical issues get same-day response, usually within the hour. Routine requests are handled within one business day. We do not have a ticket queue with 48-hour SLAs.
Can you take over from our current IT provider?
Yes. We handle the full transition including getting admin access, migrating accounts, removing old tools, and coordinating with the outgoing provider. We have done this multiple times and know how to make it smooth.
Do you support Mac and Windows?
Both. We have been repairing and supporting Macs since 2014 and we manage Windows environments through professional RMM tools and Microsoft 365. Mixed environments are normal for us.
What if we only have 2 or 3 employees?
We specialize in small businesses. A solo attorney with two laptops and a 15-person office both get the same quality of service. You do not need to be a certain size to benefit from professional IT management.
Get Started
Tell us about your business and we will put together a plan that fits. Free consultation, no obligation, no sales pressure.
MackTechs · 4329 Main Street, Philadelphia, PA 19127
Mon-Fri 11am-6pm · Sat 11am-3pm