HIPAA-Compliant IT Support for Healthcare Practices
MackTechs provides managed IT services for healthcare organizations in the Philadelphia area. We sign Business Associate Agreements, implement HIPAA-aligned security controls, and support your clinical workflows. Compliance-ready IT without the enterprise price tag.
Healthcare IT That Understands Compliance
Most small IT companies avoid healthcare because HIPAA sounds complicated. We do not. We work with healthcare organizations, sign BAAs, and build IT environments that meet compliance requirements without making your staff jump through unnecessary hoops.
What we provide for healthcare clients:
- Business Associate Agreement — We sign a BAA before touching any system that handles PHI. This is not optional and we do not skip it.
- Secure email management — Microsoft 365 email with encryption, DLP policies, and proper retention settings for protected health information.
- EHR system support — We support Citrix-hosted EHR platforms including Homecare Homebase, Epic Hyperspace, and other web-based clinical systems. Login issues, Citrix Workspace configuration, and connectivity troubleshooting.
- Endpoint security — Device encryption (BitLocker/FileVault), endpoint detection, automatic screen lock, and remote wipe capability for lost or stolen devices.
- User access management — Onboarding and offboarding procedures that ensure former employees lose access immediately. MFA enforcement on all accounts.
- Microsoft 365 administration — User management, shared mailbox configuration, license optimization, and tenant security hardening.
- Backup and disaster recovery — Email, OneDrive, and SharePoint backup with documented recovery procedures.
- Vendor coordination — We work with your EHR vendor, phone system, internet provider, and any other technology vendors so your clinical staff does not have to.
Who We Work With
Our healthcare clients include:
- Home health and post-acute care agencies — Field staff with laptops, Citrix-hosted EHR access, secure email for care coordination
- Medical and dental practices — Small offices with 3 to 20 staff who need secure, reliable IT without a dedicated IT person
- Behavioral health providers — Telehealth support, secure messaging, and compliance-aligned systems
- Healthcare startups — Building your IT environment from scratch with compliance baked in from day one
HIPAA Without the Headaches
HIPAA compliance does not mean every task takes three times longer or that your staff needs to memorize a 200-page policy manual. It means your systems are configured correctly, your data is encrypted, access is controlled, and there is a plan for when things go wrong.
We handle the technical side of compliance so your clinical team can focus on patient care. That includes:
- Encrypting all devices that touch PHI
- Enforcing multi-factor authentication on every account
- Configuring email to prevent accidental PHI exposure
- Setting up proper access controls so staff only see what they need
- Maintaining audit logs for access and changes
- Documenting your security posture for audits and insurance
Frequently Asked Questions
Do you sign a BAA?
Yes, always. We sign a Business Associate Agreement before accessing any system that handles protected health information. No exceptions.
Can you support our EHR system?
We support access to EHR systems including Citrix-hosted platforms like Homecare Homebase and Epic. We handle the IT side (login issues, Citrix configuration, connectivity) while your EHR vendor handles the clinical application itself.
How much does healthcare IT cost?
Healthcare IT plans start around $150 to $200 per user per month depending on complexity. We provide a custom quote after assessing your environment. No long-term contracts required.
Can you help us pass a HIPAA audit?
We implement the technical safeguards that auditors look for: encryption, access controls, audit logging, backup verification, and documented security procedures. We work with your compliance officer or can recommend one if you do not have one.
Protect Your Practice
Schedule a free HIPAA IT assessment. We will review your current setup, identify compliance gaps, and recommend a plan that fits your practice and budget.
MackTechs · 4329 Main Street, Philadelphia, PA 19127
Mon-Fri 11am-6pm · Sat 11am-3pm