MackTechs Repair Warranty
Most repairs and devices we sell come with a 1-year warranty. Battery replacements carry a limited 90-day warranty. If something we fixed stops working, bring it back and we'll make it right.
1 yearMost repairs
1 yearDevices we sell
90 daysBattery replacements
What's covered
Covered
- The part we installed and the work we did, for 1 year from the repair date on most repairs
- Devices bought from MackTechs, for 1 year from purchase, unless sold as-is
- Replacement batteries, for 90 days
Not covered
- New physical or accidental damage after the repair: cracks, chips, dents, bends
- Liquid damage, or signs of a repair attempt somewhere else
- Data loss on a device that wasn't backed up
- Devices sold as-is or with an advertised defect
How to make a warranty claim
- Submit a claim below, call us at (215) 914-5775, or stop by the shop at 4329 Main Street in Manayunk. Your receipt helps, but your name or phone number is enough for us to find the repair.
- We check the device and confirm the problem is with our part or our work.
- If it is, we repair or replace it at no charge. Mail-in customers can send it back using our mail-in instructions.
Start a warranty claim
Tell us what's going on. We'll look up your repair and get back to you within one business day.
We got your claim
Check your email for a confirmation. We'll contact you within one business day. Need us sooner? Call (215) 914-5775.
Warranty terms and conditions
- Physical and accidental damage. The warranty does not cover physical or accidental damage that occurs after the repair, such as cracks, chips, dents, or bends.
- Data loss and damage exclusions. MackTechs is not responsible for data loss if the device is not backed up prior to repair. Devices with liquid damage or evidence of previous repair attempts are excluded from the warranty, regardless of when the damage occurred. In the event of unsuccessful repairs due to extensive or unknown damages, MackTechs is not responsible for data loss or device replacement.
- Manufacturing defects. MackTechs is not liable for manufacturing defects (common model-specific failures), even if the device was purchased from MackTechs.
- Warranty exclusions. Not all devices qualify for the MackTechs 1-year warranty. Any exclusions, such as devices sold as-is or with advertised defects, will be noted at the time of service or purchase.
- Batteries. Battery replacements carry a limited 90-day warranty.
- Returns and restocking fees. Device sales have a 14-day return period unless otherwise stated. All device sales are subject to a 15% restocking fee. Accessories are non-refundable.
- Agreement to terms. Proceeding with service indicates the customer's acceptance of the MackTechs warranty terms. Schools or businesses with separate service agreements are excluded from these terms.
Updated September 2026.
Frequently asked questions
How long is the MackTechs warranty?
1 year on most repairs and on devices we sell. Battery replacements carry a limited 90-day warranty, not 1 year.
Does the warranty cover a cracked screen after my repair?
No. New physical or accidental damage after the repair, such as cracks, chips, dents or bends, isn't covered. A defect in the screen we installed is.
Do I need my receipt to make a claim?
It helps, but it isn't required. We can look up the repair by your name or phone number.
Is liquid damage covered?
No. Devices with liquid damage, or with signs of a repair attempt somewhere else, are excluded from the warranty regardless of when the damage happened.
Can I return a device I bought from you?
Yes, within 14 days unless the sale says otherwise. Returned devices are subject to a 15% restocking fee, and accessories are non-refundable.
Does the warranty cover my data?
No. Please back up your device before any repair. If you've already lost data, see our data recovery service.
Problem with a repair?
Start a claim online, call, or stop by the shop at 4329 Main Street, Manayunk.